That a major fly fishing manufacturer produced an online catalog isn’t wholly a shock, though few companies in the comparatively tiny fly fishing market can offer up the kind of presence needed to get that catalog featured on an L.A. Times site.
Patagonia seems to be that company.
From the LA Times web site:
Outdoor and fishing apparel manufacturer Patagonia is doing away with its traditional fly-fishing catalog, instead switching to an online “e-Catalog” only.
“The fishing market is the right place to launch an e-Catalog,” said Patagonia angling Chief Executive Casey Sheahan. “Anglers have turned to the Internet to review water conditions, hatches, plan trips and more, making them the perfect customer for an online, interactive e-Catalog that feels more like a magazine or multimedia site.”
The Web-based, interactive catalog will allow users to view videos and access in-depth product information, as well as provide avenues to purchase items quickly and easily.
“Our hope is that anglers are psyched to get product information this way, so moving forward we can try to avoid sending catalogs to individual mailboxes.”
Whether the time is truly right remains to be seen; it was only a couple years ago that a small manufacturer I know – someone who sells into the outdoor and food service markets – also went to a digital catalog.
The only real pushback? It came from the fly fishing industry, many of whom didn’t seem to know what a digital catalog was, or why an industry largely based on clean water would find it desirable.
The times are changing, though I’d suggest fly fishing’s anglers are ahead of the industry when it comes to the Internet.
I say, Is That a Direct Sales Model?
As noted by an eagle-eyed Undergrounder, clicking on a product in Patagonia’s online catalog (I’ve been eying the Pack Vest, so let’s click that) sends you straight to the Patagonia Web site, where you’ll find plenty of product information – and are offered the chance to conveniently buy the item immediately.
It’s a subtle reminder that the Internet is truly enabling a direct sales model, and while Patagonia has always been something of a catalog company, you know that other manufacturers – largely prevented from direct sales by their commitment to a dealer network – are eying that direct channel (and its “forget about wholesale pricing” margins) somewhat covetously.
Mike Michalak – owner of The Fly Shop in Redding (perhaps the biggest online & offline retailer in terms of revenue) alluded to this in the March issue of Angling Trade, where he wrote an opinion piece suggesting dealers were about to witness an industry turning to a direct sales model at the expense of fly shops.
I think it’s a given that will come to pass on some level, especially given homogeneity of so many fly shops.
In simple terms, the fly fishing market isn’t all that big; fewer manufacturers means fewer choices – and fly shops which already carry pretty much the same gear will be forced to differentiate themselves in other ways.
Those that can’t will disappear.
Direct sales? Manufacturers are eying the channel, but many find their hands are tied.
Of course, Patagonia’s already tapped into direct sales, though if you want to see an aggressive operation, you have to look no further than the old-skool Orvis site.
Sure, it’s cluttered, but beneath it lurks a very advanced email program, plenty of new-school product marketing (like customer product reviews – text and video), a host of other features guaranteed to make a modern marketer smile, and yes – even a burgeoning social media effort.
Meanwhile, competing manufacturers like Scott, Winston & Sage seem content to roll out “new” web sites that look, operate – and fail to engage – exactly like their old Web sites.
The Internet isn’t about to disappear fly fishing’s fly shops, but those shops – and manufacturers – who are slow to recognize its real impacts are doomed to stand on the sidelines while others eat their market share like a stolen lunch.
Patagonia seems to be justifying its new catalog on the basis of environmental impacts. Yet that ignores the very real ability to deliver rich content (video, audio, animation, etc) that can’t happen via print.
And yes, it gives you the ability to direct interested buyers exactly where you want – including to the “buy this” page on your own Web site.































welcome to the wonderful world of social media, Orvis. We’re debuting our first iPhone app in a few weeks. Hope you can catch up! (first of many – woot!)
Michelle(Quote)
For a newer channel, you kids do seem to be putting the boots to your competitors. Then again, you’d think any modern media company would be on top of this stuff, though interestingly, many aren’t.
Tom Chandler(Quote)
It doesn’t seem to be all that different when desktop publishing came on the scene. Big, established advertising agencies weren’t really tied into the computer and so smaller guys just buzzed right past them. Eventually they’ll get interested and simply buy up the small companies. Hey! Maybe you could SELL YOURSELF!
Smarter and Better Looking Brother(Quote)
Hell, I’ve got low self-esteem, so I’d probably go pretty cheaply. Then again, plenty of folks who seem to think anything above “free” is simply too much to ask.
Tom Chandler(Quote)
Online sales and direct marketing will continue to grow. However, I don’t think that they can replace brick and mortar fly shops. Sure you can do a lot of bargain shopping online, but its really nice to be able to run over to the fly shop real quick when you realize you’re out of head cement etc…
Support your local shop, and local fly tiers!@
BassBugz(Quote)
I didn’t predict the end of fly shops, but do believe that some manufacturers would like to sell direct, but are constrained from doing so by their dealer network.
I think it’s going to be damned interesting to see how that plays out over the coming years.
Tom Chandler(Quote)
Sorry for the misunderstanding, I didn’t mean to imply that you were predicting the end of fly shops. I was just jumping ahead a little. I think a lot of people do see the end times approaching for the brick and mortar shops. I’m just not one of them.
BassBugz(Quote)
I agree; I don’t think brick & mortar will go away, though you have to wonder what will happen to fly shops should manufacturers abandon the exclusivity of their dealer network and start selling direct.
I’d suggest that aggressive online sales – backed by a network of mostly company stores (at least in the most profitable areas) – offers Orvis and Patagonia an edge they didn’t enjoy prior to growth of the direct online channel.
And that playing field may keep titling online.
While my post is more about manufacturers than fly shops, I guess it’s fair to ask what will happen to fly shops should they face competition from manufacturers on big dollar items (waders, rods, reels, etc) .
I mean, manufacturers are willing to forsake their dealer networks in favor of big box stores. Direct sales aren’t inconceivable in an environment like that.
Tom Chandler(Quote)
Uh, yea. Sign me up. I’ll wait for you to come by for your 3 dollar purchase. And I’ll smile. Cause I know you will sign up for the free fly tying class. Now I’m really ahead. But that is what the trade print media says I need to do. Yea. They got it figured out. You watch.
Chris
Chris Raine(Quote)
# of Facebook fans by brand-
The North Face – 229,839
Columbia Sportswear – 59,124
Patagonia – 37,838
Mountain Hardwear – 12,534
Orvis -7,951
Simms – 6,291
Rio – 1,361
MidCurrent 1,138
Moldy Chum – 923
The Trout Underground – 910
Idylwilde Flies – 917
Scientific Anglers – 906
The Fiberglass Manifesto – 838
Ex-Officio – 828
Sage – 503
H2OOrviston(Quote)
Is it not ironic that the entire right side of this site is filled with advertisements from sponsors that would have me directly skip the brick and mortar purchase?
Ray(Quote)
It would be ironic, but it’s more an indicator of changing marketing patterns than a sales bonanza.
The Hardys ad links to their blog site, the Patagonia Journal links to their magazine site, Orvis links to their podcast, and Singlebarbed’s scissors are pretty much a cottage sale.
Today, it’s not unusual for companies to try and engage customers instead of handing them the hard sell (that comes later) via content.
Tom Chandler(Quote)
Thanks for the response, Tom.
I understand what you are saying, in that clicking on any one of those banners doesn’t necessarily take me directly to a virtual checkout. But the desired end result is still my consumption of their product. The “changing marketing patterns” come about because the results don’t lie. Walking down the street wearing a sandwich board that reads “Eat At Joes” won’t reach the number of consumers that an on-line banner will, and I don’t find fault with any business that lures customers in via internet sites. The Hardy banner, for example, is simply a softer sell than the five “Ads by Google” sites that are right next to it on this page. I know that those are chosen and driven differently, but they are still here, and they would all like our patronage.
I don’t disagree with the gist of your article–just gave me a chuckle, considering the vehicle in which it is delivered.
Thanks for letting me spew…
Ray(Quote)
Someday, brick&mortar will just be a showroom. You won’t actually leave the store with anything in your little hands. Nope. You can wiggle rods, try on boots, feel the material but none of the merchandise is for sale. Instead you step up to the ordering kiosk with a credit card, punch up the items on a webpage and later the UPS man brings good stuff to your house. If you like it, keep it. Otherwise the UPS man will pick it up the next day.
There won’t be very many of them either.
Bert Brehm(Quote)
Imagine that, a world where manufacturers pay to be in “see, feel and try” shops–much as they advertise today. The compensation may well be based on square footage of stocking/display space–something akin to the payments grocers require for end caps, islands and other promotional displays.
I visited The Fly Shop in Redding on Tuesday for the first time and couldn’t help buying flies that I didn’t need. Their huge selection was just too much fun to pass up. But I worry that, in the same way that surf shops don’t make money on surfboards, fly shops don’t make money on flies. (If the analogy holds, fly shops will be able to make a whole bunch of money on fly fishing clothes, sunglasses and flip-flops. But only if they hype how sexy fly fishing is ala Quicksilver and Reef Brazil. (That’s what fly fishing needs an analogue to the Reef Brazil girl!)(.
(Dig the parenthetical remark within the parenthetical remark)!
Brad(Quote)